Manager, CASA Fraud Analyst

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major organization in financial services is looking for a Manager, CASA Fraud Analyst in Kuala Lumpur. The role involves monitoring transactions, investigating fraud cases, and collaborating with teams to create prevention strategies. Successful candidates will possess strong analytical skills and proficiency in Mandarin, relevant customer service experience, and knowledge of fraud detection techniques. This permanent position offers job stability and is situated in a vibrant financial hub.

Benefits

Additional shift allowance

Permanent position for job stability

Opportunity for exposure in a dynamic financial hub

Exposure to banking and financial services industry

Qualifications

• Strong analytical and problem-solving skills are essential.
• Proficiency in Mandarin required for effective communication.
• Experience in customer service within financial services.
• Knowledge of fraud detection and prevention techniques is crucial.
• Ability to manage multiple tasks efficiently under pressure.
• Excellent communication and interpersonal skills needed.
• Detail-oriented mindset with a proactive approach to risk identification.

Responsibilities

• Monitor and analyze transactions to detect fraudulent activities.
• Investigate and resolve fraud cases efficiently.
• Collaborate with teams to implement fraud prevention strategies.
• Prepare detailed reports on fraud incidents for improvement.
• Ensure compliance with fraud management regulations.
• Provide excellent customer service for fraud-related queries.
• Stay updated on latest trends in fraud within banking.

Skills

Analytical skills

Mandarin proficiency

Customer service experience

Fraud detection techniques

Interpersonal skills

Attention to detail

Problem-solving skills

Job description

• Monitor and analyze transactions to detect and prevent fraudulent activities.
• Investigate and resolve fraud cases efficiently and effectively.
• Collaborate with internal teams to implement fraud prevention strategies.
• Prepare detailed reports on fraud incidents and provide recommendations for improvement.
• Ensure compliance with regulations and internal policies related to fraud management.
• Provide excellent customer service while handling fraud-related queries or issues.
• Utilize Mandarin language skills to support communication with relevant stakeholders.
• Stay updated on the latest fraud trends and techniques within the banking and financial services industry.

A successful Manager, CASA Fraud Analyst should have:

• Strong analytical and problem-solving skills.
• Proficiency in Mandarin to support communication needs.
• Experience in customer service within the financial services industry.
• Knowledge of fraud detection and prevention techniques.
• Ability to work well under pressure and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a proactive approach to identifying risks.

The employer is a large organization within the financial services industry, offering a stable and innovative environment. The company is committed to maintaining high standards of integrity and security in its operations.

• Additional shift allowance provided.
• Permanent position offering job stability.
• Opportunity to work in Kuala Lumpur, a vibrant and growing financial hub.
• Exposure to the dynamic banking and financial services industry.

If you are ready to take the next step in your career as a Manager, CASA Fraud Analyst, apply today and be part of a forward-thinking team in the financial services sector.