Manager, Business Development & Partnerships - Payment

Grab; Petaling Jaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Business Development Manager to lead the Payment team in Petaling Jaya. The ideal candidate has over 5 years of experience in Sales and Business Development, along with a deep understanding of the payment and fintech market. Responsibilities include managing merchant acquisition and ensuring smooth onboarding processes. This role offers competitive benefits and a supportive work culture.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Work Arrangements

Parental Leave

Volunteering Leave

Qualifications

• Minimum of 5 years experience in Sales, Business Development, and Partnerships.
• At least 2 years managing Sales or Business Development teams.
• Strong capability in problem-solving and conflict resolution.

Responsibilities

• Lead and manage the Payment Business Development & Partnerships team.
• Drive long-term business growth by achieving sales KPIs.
• Oversee onboarding of new merchants onto the GrabPay/PayLater platform.
• Identify new market opportunities and cultivate strong relationships.
• Collaborate with cross-functional teams to enhance engagement.

Skills

Sales

Business Development

Partnership Management

Problem-solving

Conflict Resolution

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• The Business Development & Partnerships team works with team members across all departments to bring success and add values for the business.
• We work and build relationships with external partners to lead business opportunities and collaborations.

Get to Know the Role

• You will be an important part of the Payment team. Your work involves managing the Business Development & Partnership Team, leading merchant acquisition for GrabPay & PayLater by Grab, managing merchant onboarding funnel and assisting payment partnership functions across Malaysia.
• This onsite role based in Petaling Jaya, reports to the Head, Merchant - Payment & Loyalty.

The Critical Tasks You Will Perform

• Team Leadership & Management: Lead and manage the Payment Business Development & Partnerships team.
• Business Growth & Sales: Drive long‑term business growth by achieving sales KPIs, strategically acquiring merchants, managing sales channels, and executing key projects.
• Merchant Onboarding & Operations: Oversee the smooth and efficient onboarding of new merchants onto the GrabPay/PayLater by Grab platform, coordinating with Merchant Operations, Risk & Compliance, and resolving any associated issues.
• Partnership & Opportunity Management: Identify new market opportunities and insights, engaging directly with partners to cultivate strong relationships.
• Cross‑Functional Collaboration: Collaborate with teams like Account Management Operations and Marketing to enhance post‑sales engagement with newly acquired merchants.
• Payment Integration Expertise: Utilize familiarity with payment integrations (offline and online) to optimize the end‑to‑one sales funnel conversion, from commercial negotiations through to post‑launch support.
• Project Support: Provide assistance with existing and new projects related to payment and integration as required.

Qualifications

What Essential Skills You Will Need

• You have a minimum of 5 years of experience in Sales, Business Development, and Partnerships, coupled with a thorough understanding of the payment & fintech market and competitive landscape.
• You have at least 2 years of experience leading or managing Sales or Business Development teams.
• You have strong capability in problem‑solving and conflict resolution, particularly when managing deliverable scopes with both internal and external stakeholders.

Additional Information

Life at Grab

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.