Manager, Business Analyst (Sales & Operations)

7 Eleven; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A retail company in Kuala Lumpur seeks a Manager, Business Analyst (Sales & Operations) to lead a team focused on sales and operations initiatives. Responsibilities include designing reporting frameworks, collaborating with various departments to forecast performance, and streamlining business processes through analytics. Candidates should have a Bachelor's degree and 3-5 years of experience in business process management, with strong analytical and leadership skills being essential for success in this role.

Qualifications

• Minimum of 3-5 years of experience in business process management.
• At least 2 years in a senior leadership capacity.

Responsibilities

• Lead and develop a team of business analysts.
• Design and maintain reporting frameworks to track KPIs.
• Collaborate with multiple departments to develop forecasts.
• Identify trends and provide actionable insights.
• Streamline business processes using analytics.
• Oversee development of business cases for initiatives.
• Manage end-to-end data lifecycle.
• Ensure data accuracy and timeliness in reports.
• Support annual planning with data-backed insights.
• Work with IT on technology solutions.

Skills

Experience with S&OP processes

Knowledge of demand planning

Strong analytical skills

Excellent communication skills

Strong decision-making abilities

Education

Bachelor’s degree in Business Administration

MBA preferred

Job description

Manager, Business Analyst (Sales & Operations)

Lead and develop a team of business analysts supporting sales and operations initiatives.

Design and maintain reporting frameworks to track KPIs related to sales performance, inventory, logistics, and customer demand.

Collaborate with sales, marketing, supply chain, and finance to develop forecasts and performance dashboards.

Identify trends and variances in sales and operational data; provide actionable insights to leadership teams.

Streamline business processes across departments, leveraging analytics to drive efficiency and scalability.

Oversee the development of business cases for new initiatives or operational changes.

Manage end-to-end data lifecycle: from extraction and transformation to visualization and strategic recommendation.

Ensure data accuracy, consistency, and timeliness in all reports and insights delivered to stakeholders.

Support annual planning and quarterly business reviews with strategic and data-backed insights.

Technology Integration: Work with the IT team to identify and implement technology solutions that enhance process efficiency and support business needs.

Budget Management: Monitor and manage budgets related to process improvement projects, ensuring cost-effective use of resources.

Preferred Skills

• Experience with S&OP (Sales & Operations Planning) processes
• Knowledge of demand planning, inventory management, and supply chain analytics
• Strong understanding of sales funnels, pipeline health, and quota planning
• Analytical skills and experience working with business intelligence tools and data analysis.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership and key stakeholders.
• Strong decision-making and problem-solving abilities.

Key Requirements

• Education: Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
• Experience: Minimum of 3-5 years of experience in business process management, operations management, or similar roles, with at least 2 years in a senior leadership capacity.