Manager, Broking Services

Aon Corporation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global professional services firm is seeking a Manager to join their Health Solutions Operation team in Kuala Lumpur. The role involves overseeing a team to deliver high-quality operational support while ensuring compliance with policies. Candidates should possess 5 to 7 years of experience in the insurance industry, with strong leadership skills and a solid understanding of insurance processes. This position supports an inclusive work environment with comprehensive benefits while striving for client satisfaction.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• 5 to 7 years of experience in a similar role.
• At least 2 years in a supervisory or team leadership position.
• Proven understanding of insurance processes.

Responsibilities

• Oversee a team providing operational support for Health Solutions.
• Monitor policies and endorsements issuance.
• Ensure compliance with company policies and regulations.
• Act on client complaints professionally and promptly.

Skills

Client interaction skills

Leadership

Attention to detail

Insurance knowledge

Education

Degree in a relevant field

Job description

Overview

We’re hiring a Manager to join our Health Solutions Operation team in Kuala Lumpur, Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.

What the day will look like

The appointed individual will oversee and lead a team to deliver consistent, high‑quality operational support to the Health Solutions Broking Service team, ensuring all service commitments and client expectations are met on a daily basis.

• Smooth administration and transactional processing on day‑to‑day support of the HS Broking Unit duties.
• Monitor and follow‑up on policies and endorsements issuance with insurer and preparing advice for billings within the turnaround time.
• Ensure accuracy of the policies and endorsements as per clients' advice.
• Check and ensure accuracy of medical cards and documents received from insurers.
• Consistently check accuracy of the invoices against insurer's billings.
• Ensure all deferment/medical requirements are followed through until completion.
• Assist the Account Servicers in ensuring credit control are up‑to‑date and follow‑up with clients on premium payment. Work closely with Account Servicer and Finance on the performance on debtors aging.
• Ensure compliance with company policies, procedures and regulations.
• Ensure updates of policy information into Greater Insight for all GB accounts and GAMs for corporate accounts.
• Monitor the OPEX (Operational Excellence) performance on a monthly basis.
• Ensure the HOD is kept fully informed of any pertinent issues or problems.
• Review, analyse and discuss processing broker errors with the team and provide coaching and training where relevant.
• Ensure that the team proactively drives and takes ownership of the delivery of processing and operational support.
• Support the centralisation and outsourcing strategy by positively adopting new processes.
• Actively support a focus on client data quality by ensuring that all client and policy information is complete and up to date—including service team, client contact details, email addresses, policy numbers, transaction descriptions and risk details.
• Ensure all client complaints are acted upon promptly, appropriately and resolved in a timely and professional manner.
• Ensure all documentation is sent to the clients in a timely manner according to the guidelines.

Skills and experience that will lead to success

• A degree and relevant working experience in the insurance broking industry, or in insurance with a strong focus on client interaction.
• Possess 5 to 7 years of experience in a similar role, including at least 2 years in a supervisory or team leadership position.
• Proven understanding of insurance processes, including policy administration, billing, endorsements and compliance requirements.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Two “Global Wellbeing Days” each year encourage you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, relevant and valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ***************@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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