Manager

Industrial & Commercial Bank of China; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is hiring for a role focused on banking operations. The candidate should handle customer transactions accurately, ensure compliance with bank policies, and maintain strong customer relationships. Applicants should have at least 5 years of experience in banking operations and be proficient in English, with a preference for Mandarin and Bahasa Malaysia. The position is essential for supporting branch goals through effective service and product promotion.

Qualifications

• Minimum 5 years branch/banking operations experience/exposure.
• Good knowledge on banking operations and relevant regulatory authority regulations.
• Proficiency in English and preferably Mandarin and Bahasa Malaysia.

Responsibilities

• Process and perform customer transactions accurately.
• Review and approve transactions to prevent fraud.
• Maintain good relationships with customers and resolve issues promptly.
• Support branch business goals through cross-selling.

Skills

Banking operations

Customer relations

Communication skills

Interpersonal skills

Education

Diploma/ Bachelor degree in finance, banking, accounting

Job description

Industrial & Commercial Bank of China – Kuala Lumpur, Kuala Lumpur

Overview

Primary responsible to serve customers on banking transactions, ensure completeness and accuracy of transactions performed, reviewed and approved transactions within the authority limit.

Responsibilities

1. Process and perform customers and internal transactions timely and accurately. Positively verify customer’s identification and authenticate customer’s banking transaction.
2. Check the transactions performed by Transactional Service Processing prior to overriding the transactions within the authority limit. Approve and review the transactions for prevention and detection of fraud and lapses.
3. Keep abreast with Bank’s policies, procedures, internal requirements and regulatory requirements. Ensure transactions performed and approved comply with Bank’s internal control and regulatory requirements.
4. Promptly resolve branch operation issues including identifying problems, taking corrective measures and reporting to superior promptly.
5. Perform periodical self-assessment diligently as required; report to Branch Manager (BM) / Section Head Operations (SHO) for any lapses detected.
6. Responsible for ensuring completeness and accuracy of periodical or ad-hoc data and reports submitted to BM/SHO, head office, parent bank and regulatory authorities.
7. Support BM in achieving branch business goals by cross selling of bank products and services.
8. Maintain good relationships with customers. Timely attend to customers’ inquiries, complaints, provide advice and resolution to customers and monitor customer service at counter and banking areas.
9. Perform end-of-day checking of teller and branch balancing.
10. Other ad-hoc duties assigned from time to time.

Qualifications

• Diploma/ Bachelor degree in finance, banking, accounting or equivalent from a reputable university.
• Minimum 5 years branch/banking operations experience/exposure.
• Good knowledge on banking operations and relevant regulatory authority regulations/ guidelines/ requirements such as AMLATFAPUA, FEPRules, etc.
• Possess good interpersonal, customer relations and communication skills.
• Proficiency in English and preferably Mandarin and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Assertive, self-motivated and result oriented.
• Able to work with minimum supervision and possess positive attitude.