Manager Application Services

University of Cyberjaya; Sepang; On-site; MYR 70,000 - 100,000; Full time

Job summary

A prominent educational institution in Malaysia seeks a skilled candidate to lead ERP implementation and management projects. The role includes developing project plans, overseeing stakeholder engagement, and ensuring compliance with governance regulations. Candidates should have a Bachelor’s degree in a relevant field and a proven track record in ERP application management and digital transformation, along with strong analytical and communication skills.

Qualifications

• 5+ years of progressive experience in ERP application management, project leadership, or digital transformation.
• Demonstrated expertise in ERP platforms, system integration, and application support.
• Experience with higher education ERP systems preferred.

Responsibilities

• Lead ERP implementation/enhancement projects, translate business requirements into functional specifications.
• Develop project plans, coordinate stakeholders, manage testing cycles, and drive Agile ceremonies.
• Ensure compliance with data governance, privacy regulations, and audit requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Team leadership

Agile methodologies

Education

Bachelor’s degree in Computer Science, Information Systems, or related discipline

Tools

Jira

Confluence

Job description

University of Cyberjaya – Sepang, Selangor

Key Responsibilities

• Application Services Management: Lead ERP implementation/enhancement projects, translate business requirements into functional specifications, conduct gap analysis, and oversee system integration.
• Project Delivery & Coordination: Develop project plans, coordinate stakeholders, manage testing cycles, and drive Agile ceremonies using Jira and Confluence.
• Stakeholder Engagement & Change Management: Partner with academic/business units, lead change initiatives, and provide clear communication to leadership.
• User Enablement & Training: Oversee training materials, onboarding programs, and continuous improvement through user feedback.
• Governance, Risk & Compliance: Ensure compliance with data governance, privacy regulations, and audit requirements.
• Team Leadership & Development: Mentor and develop application services teams, fostering collaboration and excellence.
• Risk & Resource Management: Identify risks, manage resources, and ensure budget adherence.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related discipline.
• 5+ years of progressive experience in ERP application management, project leadership, or digital transformation.
• Demonstrated expertise in ERP platforms, system integration, and application support.
• Experience with higher education ERP systems preferred.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Agile methodologies, Jira, and Confluence.
• Proven ability to lead diverse teams and manage multiple complex initiatives.