Management Information System (MIS) Executive

Malayan Flour Mills; Sitiawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable flour milling company located in Malaysia is looking for an MIS Executive to manage and improve their IT Infrastructure operations. The ideal candidate will be responsible for troubleshooting user issues, maintaining system health, liaising with vendors, and preparing necessary technical documentation. This role requires a proactive approach in meeting user needs to ensure smooth operations and system availability, along with providing after-hours support as needed.

Qualifications

• Proven experience in managing IT Infrastructure including Network, Server, and Cloud Systems.
• Ability to analyze operational efficiencies and recommend improvements.
• Competence in preparing technical documentation and following SOP.

Responsibilities

• Analyse overall operations of IT Infrastructure to improve efficiencies.
• Maintain infrastructure health through monitoring and updates.
• Liaise with vendors to ensure timely implementation of projects.
• Prepare technical documentation and system manuals.

Skills

IT Infrastructure Management

Troubleshooting

Vendor Liaison

Technical Documentation

Job description

Management Information System (MIS) Executive

Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.

Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.

Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.

Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.

Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.

Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.

Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.

Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.

To provide after hours support according to work requirements and job schedule.

To perform any other tasks or assignments as directed by the management from time to time.