Mall Front Desk & Guest Services Specialist

CHJ Property Sdn Bhd; Alor Merah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A property management company in Malaysia seeks a customer service representative to manage inquiries, support tenants, and coordinate events. The ideal candidate will have strong communication skills, the ability to handle customer inquiries promptly, and a commitment to maintaining mall service standards. Responsibilities include assisting customers, monitoring mall conditions, and ensuring compliance with safety guidelines. This role offers an opportunity to engage with a diverse range of customers and enhance their experience.

Responsibilities

• Attend to walk-in customers, phone calls, and enquiries promptly and professionally.
• Provide information on mall facilities, events, promotions, and tenant locations.
• Assist tenants with service requests and elevate issues to relevant departments.
• Monitor mall cleanliness, lighting, air-conditioning, and general ambience; report defects immediately.

Job description

A property management company in Malaysia seeks a customer service representative to manage inquiries, support tenants, and coordinate events. The ideal candidate will have strong communication skills, the ability to handle customer inquiries promptly, and a commitment to maintaining mall service standards. Responsibilities include assisting customers, monitoring mall conditions, and ensuring compliance with safety guidelines. This role offers an opportunity to engage with a diverse range of customers and enhance their experience.