MALL CUSTOMER SERVICE

CHJ Property Sdn Bhd; Kangar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local property management company in Malaysia is seeking a customer service representative to manage the front desk and assist with mall operations. The role involves attending to customers, providing information on mall facilities, and supporting events and promotions. The ideal candidate has strong communication skills and experience in customer service, ensuring a welcoming environment for visitors. This position offers opportunities to interact with tenants and manage various administrative duties.

Qualifications

• Excellent communication skills for customer interaction.
• Ability to handle inquiries efficiently and professionally.
• Experience in customer service or front desk operations.

Responsibilities

• Attend to walk-in customers and phone inquiries.
• Provide information about mall facilities and promotions.
• Assist tenants with service requests and monitor mall conditions.
• Support mall events and distribute promotional materials.
• Coordinate with security for emergencies and ensure safety compliance.

Job description

Key ResponsibilitiesCustomer Service & Front Desk

Attend to walk-in customers, phone calls, and enquiries promptly and professionally.

Provide information on mall facilities, events, promotions, and tenant locations.

Handle lost & found items according to SOP.

Assist customers with wheelchair or baby stroller services.

Tenant & Mall Support

Assist tenants with service requests and elevate issues to the relevant departments.

Record customer/tenant feedback and follow up until resolution.

Monitor mall cleanliness, lighting, air-conditioning, and general ambience; report defects immediately.

Event & Marketing Support

Support mall promotional events, festive activities, and campaigns.

Assist in distributing promotional materials and guiding shoppers during events.

Safety & Security

Coordinate with Security for emergencies, incidents, or customer assistance.

Support crowd control during peak hours or special events.

Ensure compliance with mall safety guidelines and SOPs.

Administrative Duties

Maintain daily logbooks, reports, customer enquiry records, and shift checklists.

Manage redemption programs, gift redemptions, and customer loyalty initiatives.

Monitor inventory of customer service supplies and request replenishment when required.