Malaysia: Hiring Consultant - Customer Service

Sutherland; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is looking for a motivated Customer Service Consultant. In this role, you will act as the primary point of contact for customers, providing exceptional service via inbound calls. You must be fluent in Mandarin or Cantonese, possess solid customer service skills, and have strong spoken and written communication abilities. The position requires willingness to work in Malaysia. A fulfilling career opportunity awaits you!

Qualifications

• Fluent in Mandarin or Cantonese with basic English communication skills.
• Excellent customer service skills.
• Strong communication and interpersonal skills.

Responsibilities

• Act as the primary point of contact for customers.
• Handle incoming calls and provide exceptional customer service.
• Process payments and perform general account maintenance.

Skills

Mandarin/Cantonese

Customer Service

Spoken Communication

Written Communication

Interpersonal Skills

Job description

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• Mandarin/CantoneseSpeaker with basic English communication skills.
• Good Customer Service skills to help customers
• Excellent spoken and written communication
• Strong interpersonal skills including proven rapport-building and sales techniques
• MUST be willing to work in Malaysia

Additional Information

All your information will be kept confidential according to EEO guidelines.