Luxury Reservations Supervisor – Guest Experience & Revenue

MHG Desaru Hotel; Kota Tinggi; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality brand is seeking a Reservations Supervisor to enhance the performance of the reservations team in Kota Tinggi, Malaysia. The individual will ensure adherence to SOPs, train and coach team members, and manage reservations accuracy while driving revenue opportunities. Key qualifications include a college degree in hotel management and three years of experience in hotel reservations. This role also requires familiarity with technology used in hotel operations and an understanding of the local market dynamics.

Qualifications

• Must have a college degree in hotel management.
• Minimum of three years experience in hotel reservations and rooms division.
• Familiarity with hotel operations available technology and distribution channels required.
• Understanding of the dynamics of the local market and competitors.

Responsibilities

• Drive the performance of the reservations team.
• Ensure adherence to standard operating procedures.
• Monitor daily arrivals and guest requests.
• Assist Revenue Management with inventory management.
• Drive communication to other departments regarding guest expectations.

Skills

Hotel operations technology

Up-selling techniques

Communication skills

Revenue management

Education

College degree in hotel management

Tools

Property Management System (PMS)

Revenue Management System (RMS)

Job description

A luxury hospitality brand is seeking a Reservations Supervisor to enhance the performance of the reservations team in Kota Tinggi, Malaysia. The individual will ensure adherence to SOPs, train and coach team members, and manage reservations accuracy while driving revenue opportunities. Key qualifications include a college degree in hotel management and three years of experience in hotel reservations. This role also requires familiarity with technology used in hotel operations and an understanding of the local market dynamics.