Luxury PABX & Guest Communications Operator

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious luxury hotel in Kuala Lumpur is seeking a PABX Operator to manage incoming and outgoing calls, ensuring excellent guest service and maintaining strict confidentiality. The ideal candidate should have a high school diploma, experience in a similar role, and proficiency in both English and Bahasa Malaysia. This role involves operating the hotel’s communication system, assisting guests with inquiries, and adhering to the highest standards of service. The hotel offers competitive salary and comprehensive benefits.

Benefits

Competitive salary and wages

Excellent training and development opportunities

Complimentary accommodation at other hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• Must be able to speak, read, and write Bahasa Malaysia.
• Minimum 1 year of experience in similar role, preferably in a luxury hotel.
• High level of personal presentation and grooming.

Responsibilities

• Operate PABX system to route calls.
• Answer all calls promptly and professionally.
• Handle wake-up call requests and ensure timely delivery.

Skills

Professional and courteous telephone etiquette

Strong listening skills

Calm in high-pressure situations

Excellent verbal communication in English

Familiarity with hotel communication systems

Basic computer proficiency (MS Office, Outlook)

Education

High school diploma or equivalent

Additional hospitality or communication training

Tools

PABX

Opera

Job description

A prestigious luxury hotel in Kuala Lumpur is seeking a PABX Operator to manage incoming and outgoing calls, ensuring excellent guest service and maintaining strict confidentiality. The ideal candidate should have a high school diploma, experience in a similar role, and proficiency in both English and Bahasa Malaysia. This role involves operating the hotel’s communication system, assisting guests with inquiries, and adhering to the highest standards of service. The hotel offers competitive salary and comprehensive benefits.