Luxury Guest Services Supervisor

The Ritz-Carlton; Kedah; Hybrid; MYR 28,000 - 36,000; Full time

Job summary

A leading luxury hospitality brand in Kedah, Malaysia, seeks a dedicated team member to deliver exceptional guest service. You will assist with payments, ensure guest satisfaction, and collaborate with colleagues to uphold high service standards. A high school diploma and at least 1 year of relevant experience are required. This role offers the chance to be part of a celebrated brand that values creativity and collaboration among its staff.

Qualifications

• Assist staff with expediting problem payments.
• Follow up with guests regarding satisfaction.
• Process all types of guest payments.

Responsibilities

• Coordinate with Housekeeping to track room readiness.
• Assist management in hiring and training employees.
• Report incidents and unsafe work conditions.

Skills

Problem-solving

Customer service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A leading luxury hospitality brand in Kedah, Malaysia, seeks a dedicated team member to deliver exceptional guest service. You will assist with payments, ensure guest satisfaction, and collaborate with colleagues to uphold high service standards. A high school diploma and at least 1 year of relevant experience are required. This role offers the chance to be part of a celebrated brand that values creativity and collaboration among its staff.