Luxury Front Office Manager — Guest Experience & Revenue

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A five-star resort in Kuantan, Malaysia, seeks a dynamic Front Office Manager to oversee daily operations, enhance guest satisfaction, and train staff. The ideal candidate has a Bachelor's degree in Hospitality Management, proven experience in resort management, exceptional leadership skills, and proficiency in English and Bahasa Malaysia. The resort values flexibility in work hours and offers a supportive, dynamic work environment focused on providing exceptional service.

Qualifications

• Proven experience as Front Office Manager or similar role in the hospitality industry.
• Strong understanding of resort management software.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Manage daily front office operations and guest services.
• Train and supervise front desk staff.
• Prepare and analyze reports on front office operations.

Skills

Leadership

Customer service

Problem-solving

Hospitality procedures

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera System

Job description

A five-star resort in Kuantan, Malaysia, seeks a dynamic Front Office Manager to oversee daily operations, enhance guest satisfaction, and train staff. The ideal candidate has a Bachelor's degree in Hospitality Management, proven experience in resort management, exceptional leadership skills, and proficiency in English and Bahasa Malaysia. The resort values flexibility in work hours and offers a supportive, dynamic work environment focused on providing exceptional service.