Logistics Operation Manager

Radiant Sun Logistics (M) Sdn Bhd; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A logistics company in Penang is seeking an Operations Manager to oversee export and import sea freight operations. The ideal candidate will coordinate warehouse activities, manage logistics systems, and ensure compliance with customs regulations. A degree in a related field and proficiency in Mandarin are mandatory. This role offers a dynamic environment with opportunities for leadership and operational improvements.

Qualifications

• 5+ years of working experience in sea freight, warehouse, and end-to-end logistics operations.
• Strong understanding of shipping processes and customs regulations.
• Ability to manage high-volume operations effectively.

Responsibilities

• Coordinate all export and import sea freight processes including booking and documentation.
• Manage daily warehouse operations and ensure inventory accuracy.
• Oversee shipment tracking systems and ensure timely updates.

Skills

Mandarin communication

Logistics systems proficiency

Leadership skills

Problem-solving

Organisational skills

Education

Diploma/Degree in Logistics, Supply Chain Management, Business Administration

Tools

Microsoft Office applications

Job description

1) Very familiar with the rules and procedures of transportation company operations.

Extensive experience in overseas ocean freight and inbound transportation within Malaysia, Oversee all export and import sea freight processes, including booking, shipment planning, cargo consolidation, and documentation.

End-to-End Sea & Air Freight Operations

Ensure timely issuance and checking of BL, SI, DO, COO, packing lists, manifests, and customs documents.

Coordinate vessel schedules and ensure space/slot availability with shipping lines.

Ensure optimal coordination between sea freight, warehouse, and trucking teams to achieve smooth and efficient operations.

Reduce operational delays, minimize D&D, and improve container turnaround efficiency

2) Warehouse & Inventory Management

Manage daily warehouse operations including receiving, storing, picking, stuffing, unstuffing, and loading.

Ensure proper cargo handling, inventory accuracy, labelling, and safety compliance.

Monitor stock levels, damage reports, and warehouse KPI performance.

Coordinate with warehouse supervisors and ensure manpower planning for peak operations.

3) Tracking, Monitoring & Operational Visibility

Oversee shipment tracking systems to ensure real-time updates from port to warehouse to final delivery.

Ensure customers and internal teams receive accurate and timely movement updates.

Monitor container movements, ETD/ETA changes, port congestion, and potential delays.

4) Stakeholder & Partner Coordination

Liaise closely with shipping lines, port authorities, customs, transporters, and warehouse partners.

Handle negotiation for freight rates, free time, container availability, and service commitments.

Resolve operational issues such as demurrage, detention, port delays, or documentation discrepancies.

5) Compliance, SOPs & Quality Control

Ensure full compliance with customs regulations, port rules, maritime laws, and dangerous goods procedures.

Implement and maintain Standard Operating Procedures (SOPs) for sea freight, warehouse, and delivery operations.

Conduct regular audits to ensure accuracy and compliance across all operational touchpoints.

Lead and mentor teams across sea freight, customer service, warehouse, and documentation departments.

Conduct performance reviews, training, and coaching to build a high-performing operations team.

Create a culture of accountability, teamwork, and continuous improvement.

7) Cost Control & Operational Efficiency

Monitor operational costs including warehouse charges, transport fees, D&D, freight rates, and handling costs.

Implement cost-saving strategies without compromising service quality.

Analyze KPIs such as on-time delivery, warehouse productivity, shipment accuracy, container turnaround times, etc.

8) Customer Support & Problem Resolution

Provide timely and professional updates to clients regarding shipment status, changes, and delays.

Assist with escalated issues related to cargo loss, delays, damage, or documentation.

Work with sales to support pricing, customer onboarding, and service expectations.

Requirements

Diploma/Degree in Logistics, Supply Chain Management, Business Administration, or related field.

5 years and above of working experience in sea freight, warehouse, and end-to-end logistics operations.

Strong understanding of shipping processes, customs regulations, warehouse management, and INCOTERMS.

Mandatory: Ability to speak and communicate in Mandarin to liaise with China-based warehouses, suppliers, shipping lines, and agents.

Excellent leadership, communication, problem-solving, and decision-making skills.

Strong organisational skills with the ability to handle high-volume operations and multitask effectively.

Proficient in logistics systems, tracking software, and Microsoft Office applications.

Ability to work under pressure and meet tight operational deadlines.

Extensive experience in overseas ocean freight and inbound transportation within Malaysia

Very familiar with the rules and procedures of transportation company operations.