Logistics Lead 4PL

C.H. Robinson; Malaysia; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global logistics firm based in Malaysia is seeking a Logistics Lead who will manage and improve supply chain processes. This role requires a strong focus on collaboration, as you'll work with teams on-site to enhance operational efficiency. Candidates should have at least 6 years of experience in supply chain or logistics, alongside a high school diploma. Opportunities for continuous improvement and mentoring lower-level peers are key components of this position. This role includes engaging with customers and analyzing data to drive solutions.

Benefits

EPF contribution 15%

Group Health Insurance

Flexible Benefit (Dental or Optical)

Birthday Leave

Qualifications

• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics.
• Minimum 3 years of experience with information systems.
• Ability to travel up to 10%.

Responsibilities

• Ensure execution of shipments through designated areas.
• Mentor lower-level logistics peers.
• Manage complex exceptions and aid in problem-solving.
• Lead team efforts in report reconciliation.

Skills

Flexible schedule

Problem solving

Customer experience focus

Data analysis

Proactivity

Teamwork

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Logistics Lead to ensure effective management of the customer’s supply chain information using the internal Transportation Management System. In this key role, you will be accountable for achieving operational efficiency and driving continuous improvement within your area of responsibility as well as across the team.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility
• Mentor and support lower-level logistics peers by sharing expertise and best practices
• Create and document standard operating processes
• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
• Assist in the facilitation of cross training within assigned team
• Responsible for meeting operational targets within a particular region, mode, business unit, or small account
• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
• Utilize analytical practices to identify and solve problems
• Build and present intermediate to complex business cases related to how customers can achieve ROI
• Collaborate with internal service teams to execute strategies that align with customer objectives and C.H.Robinson’s business goals
• Apply the enterprise project-based delivery model in day-to-day work
• Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
• Conduct C.H.Robinson systems training for external customer representatives to ensure effective utilization of C.H.Robinson’s services
• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports

Required Qualifications

Required:

• High School Diploma and/or GED
• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 3 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 10% (domestic and/or international)
• Site Specific: Fluent in English and the primary language of the applicable region

Preferred Qualifications

Preferred:

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
• Proficient in Microsoft Office Suite of programs
• Prior experience creating and delivering presentations to senior level management
• Ability to gather, translate, and act upon voice of customer
• Ability to direct activities of small work group
• Ability to act as a subject matter expert
• Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
• Ability to proactively identify patterns in operations and data
• Ability to work in a team oriented and fast-paced environment
• Ability to utilize project management skills to successfully complete various sized projects
• Composure and poise in a customer-centric environment
• Highly adaptable to ambiguous and changing environments
• Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave