Logistics Executive

Jobstreet Malaysia; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Malaysian recruitment platform is seeking a Customer Service Manager to oversee operations and enhance performance in Penang. The role involves managing a team of customer service representatives, resolving customer inquiries, and analyzing feedback. Candidates should have a diploma or degree in a relevant field, with at least 3 years of customer service experience, particularly in engineering or manufacturing, alongside strong leadership and communication skills.

Qualifications

• Minimum of 3 years of experience in customer service, preferably in the engineering or manufacturing sector.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day customer service operations and resolve customer issues.
• Supervise and manage a team of customer service representatives.
• Act as the primary point of contact for escalated customer inquiries.
• Prepare and present regular reports on team performance and feedback.
• Analyze customer issues and develop solutions to prevent recurring problems.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Education

Diploma / Bachelor’s degree in Business Administration, Engineering, or a related field

Job description

Job Responsibilities

To oversee day-to-day customer service operations and resolve customer issues promptly and effectively.

To supervise and manage a team of customer service representatives, providing guidance and support to enhance performance and customer satisfaction.

To act as the primary point of contact for escalated customer inquiries and complaints, ensuring timely and effective resolution.

To communicate effectively with customers, both verbally and in writing and collaborate with other departments to ensure seamless customer experiences.

To prepare and present regular reports on team performance, customer feedback, and service trends to senior management.

To analyse customer issues and identify root causes to develop and implement solutions to prevent recurring problems.

Requirements

• Diploma / Bachelor’s degree in Business Administration, Engineering, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the engineering or manufacturing sector.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem‑solving mindset with a focus on customer satisfaction.