Logistics Customer Support Specialist (Malay & English) - In-Office

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking a Customer Specialist to deliver excellent support to clients in the logistics sector. The role requires handling customer inquiries and complaints, and a diploma along with proficient English and Malay communication skills is essential. Candidates should possess a team-oriented mindset and be able to thrive in a fast-paced environment. This full-time position offers a competitive salary with additional performance-based incentives.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Professional development opportunities

Promotion opportunities

Qualifications

• 1-2 years of BPO experience is an advantage.
• Ability to work in a fast-paced environment.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is seeking a Customer Specialist to deliver excellent support to clients in the logistics sector. The role requires handling customer inquiries and complaints, and a diploma along with proficient English and Malay communication skills is essential. Candidates should possess a team-oriented mindset and be able to thrive in a fast-paced environment. This full-time position offers a competitive salary with additional performance-based incentives.