Logistics Customer Service Specialist - Land Transport

DB Schenker; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company is seeking a candidate for a role focused on supporting daily customer service operations. The individual will ensure smooth coordination between teams, assist in resolving service-related issues, and maintain strong client relationships. Essential qualifications include a degree in Logistics or a related field, proficiency in MS Office and logistics software, and strong communication skills. This position is based in Malaysia and requires valid work rights.

Qualifications

• Must have valid rights to work and live in Malaysia.
• Experience in customer service operations within logistics and transport.

Responsibilities

• Coordinate between customer service, warehouse, and transport teams.
• Monitor delivery schedules and optimize routing for efficiency.
• Assist in preparing daily, weekly, and monthly reports on service levels.
• Act as the first point of contact for customer inquiries.
• Maintain strong relationships with key clients.

Skills

Strong communication skills

Problem-solving capabilities

Ability to work in a fast-paced logistics environment

Analytical and decision-making abilities

Strong negotiation skills

Education

Bachelor's degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

MS Office (Excel, Word, Outlook)

Logistics management software

Job description

A global logistics company is seeking a candidate for a role focused on supporting daily customer service operations. The individual will ensure smooth coordination between teams, assist in resolving service-related issues, and maintain strong client relationships. Essential qualifications include a degree in Logistics or a related field, proficiency in MS Office and logistics software, and strong communication skills. This position is based in Malaysia and requires valid work rights.