Logistics Customer Care Specialist

Atlas Logistics; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Klang City is seeking dedicated individuals for a customer service role. The position requires fluency in both English and Bahasa Malaysia, with knowledge of Chinese as a plus. Fresh graduates are welcome, making this an excellent opportunity for those starting their careers. Responsibilities include providing high-quality service, handling customer inquiries, and collaborating with internal teams for efficient service delivery. This is a great chance to join a reputable firm in the logistics sector.

Qualifications

• Fluency in both English and Bahasa Malaysia is required; knowledge of Chinese is a plus.
• No work experience necessary; fresh graduates are encouraged to apply.
• Strong communication and teamwork abilities are essential.

Responsibilities

• Provide high-quality service to customers, addressing inquiries and complaints.
• Communicate with customers through phone, email, or online chat.
• Handle customer orders, returns, and service requests.
• Collaborate with teams to meet customer needs promptly.
• Record customer feedback and suggest improvements to management.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Basic verbal and written communication skills

Familiar with Microsoft Office Suite

Education

Minimum SPM (Malaysian Certificate of Education)

Job description

A leading logistics company in Klang City is seeking dedicated individuals for a customer service role. The position requires fluency in both English and Bahasa Malaysia, with knowledge of Chinese as a plus. Fresh graduates are welcome, making this an excellent opportunity for those starting their careers. Responsibilities include providing high-quality service, handling customer inquiries, and collaborating with internal teams for efficient service delivery. This is a great chance to join a reputable firm in the logistics sector.