Logistics Assistant (Client Servicing)

Lifework Staffing Services; Subang Jaya; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A staffing solutions company is seeking a proactive Logistics Assistant (Client Servicing) cum Personal Assistant. This role serves as a key coordination point, focusing on client communication, documentation, and administrative support for senior management. Responsibilities include managing client queries, coordinating operations, and supporting management tasks. The ideal candidate will hold a relevant degree, possess strong communication skills, and have experience in client servicing. This position offers a hybrid work model, with some travel required.

Qualifications

• Experience in client servicing, coordination, or administrative roles, preferably in logistics.
• Polite, professional, and client-oriented attitude.
• Ability to work under deadlines and manage multiple priorities.

Responsibilities

• Act as the primary contact for clients regarding logistics‑related queries.
• Coordinate with vendors and transport partners to ensure requirements are met.
• Prepare and share quotations and service confirmations.

Skills

Strong communication and interpersonal skills

Customer-focused mindset

Problem-solving ability

Good organizational skills

Multitasking skills

Education

Diploma or Bachelor’s degree in Business Administration, Logistics, or related field

Tools

MS Office

Job description

Logistics Assistant (Client Servicing) cum Personal Assistant

We are looking for a proactive and well‑organized Logistics Assistant (Client Servicing) cum Personal Assistant to act as a key coordination point between clients, internal teams, and management. The role focuses more on client communication, documentation, and service coordination rather than hands‑on logistics operations, while also providing personal and administrative support to senior management.

Key Responsibilities

• Act as the primary point of contact for clients regarding logistics‑related queries
• Coordinate with internal operations, vendors, and transport partners to ensure client requirements are met
• Follow up on shipment status and provide timely updates to clients
• Prepare and share quotations, service confirmations, and basic logistics documentation
• Handle client complaints, concerns, and service issues professionally and promptly
• Maintain client records, service reports, and communication logs
• Support client onboarding and ensure service‑level expectations are met

Personal Assistant Responsibilities

• Manage calendars, appointments, and meeting schedules for management
• Handle emails, calls, and correspondence on behalf of management
• Assist in preparing reports, presentations, and client‑related documents
• Coordinate travel arrangements and itineraries when required
• Maintain confidentiality of business and personal information
• Perform other administrative and personal tasks as assigned

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Business Administration, Logistics, or related field
• Experience in client servicing, coordination, or administrative roles (logistics industry preferred)
• Strong communication and interpersonal skills
• Customer‑focused mindset with problem‑solving ability
• Good organizational and multitasking skills
• Proficiency in MS Office and email communication

Preferred Attributes

• Polite, professional, and client‑oriented attitude
• Ability to work under deadlines and manage multiple priorities
• Detail‑oriented with good follow‑up skills
• Flexible and dependable
• Able to read and speak Mandarin (Additional point)

Work Location

Hybrid – Malaysia and could be travel to overseas if needed