Strong problem-solving and communication skills.
Ability to work under pressure in a fast-paced environment.
Proficiency in MS Office and logistics software is an added advantage.
Requirements
- SPM holder with relevant experience
- Fresh Diploma / Degree holder
- Strong problem-solving and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Proficiency in MS Office and logistics software is an added advantage.
Responsibilities
- Client Order Management
- Handle client inquiries and assess manpower availability to determine order fulfillment capacity.
- Liaise with Sales Personnel for resolution if orders cannot be met within the requested timeframe.
- Logistics & Supply Chain Coordination
- Manage and monitor flight arrangements and client activities including shipment scheduling and tracking.
- Coordinate with third-party vendors, suppliers, and carriers to ensure timely and safe delivery of goods.
- Ensure all logistics activities comply with company standards for storage, handling, and transportation.
- Quality Assurance & Delivery Planning
- Develop and implement Quality Plans to meet internal standards and client expectations.
- Prepare Daily Delivery Plans and assign tasks to Operators to ensure timely and accurate execution.
- Respond to client complaints professionally and work toward swift resolution.
- Communication & Cross-Department Collaboration
- Maintain effective communication with internal teams and external partners.
- Work closely with other departments to troubleshoot and prevent operation disruptions.
- Support the Admin Department with inquiries related to On-Board Courier (OBC) operations.
- Documentation & Reporting
- Ensure accurate and up-to-date operational documentation and reports.
- Report operational performance to management regularly and suggest process improvements.
- Maintain training records in line with Training Procedures and compliance standard
Benefits
- Allowance
- Commission
- EPF, SOSCO, EIS
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided