Logistic Customer Service Executive / Officer

Asia Trans Supply Chain; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor is seeking a Logistic Customer Service Executive to manage communications between customers and internal departments. The ideal candidate will be fluent in English and have experience in logistics and customer service. Responsibilities include handling customer inquiries, order coordination, and relationship management. The role requires work from Mondays to Saturdays, with potential overtime. Candidates with Mandarin skills will have an advantage.

Qualifications

• Must speak, read, and write fluently in English.
• Mandarin proficiency is an advantage.
• Must have experience in logistics and customer service.

Responsibilities

• Act as a link between customers, operations, and sales departments.
• Handle incoming calls and emails from customers.
• Build customer relationships through effective communication.
• Coordinate inbound and outbound transport efficiently.

Skills

Fluent in English

Fluent in Mandarin

Customer-oriented

Experience in Logistics

Job description

Logistic Customer Service Executive / Officer

Asia Trans Supply Chain – Johor

3mo ago , from Asia Trans Supply Chain Sdn Bhd

Job Description

As a Customer Service Executive/ Officer, you will be the link between the Customers/Client, the Operations department (planning) and the Sales department. You will act as the point of contact and arrange everything regarding the orders correctly and efficiently.

Responsibilities

• Being link between the customers/Clients, the Operations department (planning) and the Sales department.
• Answering / processing incoming e-mails and calls by telephone.
• Finding out customer needs in telephone conversations.
• Building customer relationships through open and customer-oriented communication.
• Providing accurate, complete (product) information to customers.
• Daily coordination with Shipping Agency on import/export shipment and customs related issues/documentation.
• Accepting and administrative processing of orders.
• Managing communication with suppliers and colleagues from sister companies.
• Placing orders with suppliers/sub-contractor based on information from our Haulage system.
• Coordinate inbound and outbound transport.
• Arrange everything regarding the orders correctly and efficiently.
• Knows the needs of your customers and can anticipate them in advance.

Qualifications / Requirement

• Speak, read, and write fluently in English.
• Able to speak, read, write & type in Mandarin (Handling Client from China) will be advantage.
• Able to work Mondays to Saturday (5.5 days / week).
• Able to work from 8.30am to 5.30pm & willing to work overtime.
• Experience in Logistic and Customer Service.
• Customer-oriented and experienced in communicating at different levels.