Lodging Partner Associate, Japanese Language Support

Expedia Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global travel technology firm based in Selangor is seeking a Lodging Partner Associate to provide support in English and Japanese. The role includes assisting hotel partners, managing inquiries, and ensuring excellent service. Ideal candidates will have customer service experience and a diploma or related degree. This position offers career development opportunities and flexible work arrangements, contributing to a rewarding travel industry career.

Benefits

Full benefits package

Travel perks

Generous time-off

Qualifications

• Proficiency in English and Japanese language skills.
• Diploma, University Degree in a related field, or equivalent related professional experience.
• Experience in a customer-service-oriented industry.

Responsibilities

• Provide inbound and outbound support to hotel and property partners.
• Handle software programs and phone communications.
• Promote excellent partner relations with accurate responses.

Skills

Proficiency in English

Japanese language skills

Customer service experience

Problem resolution

Time management

Attention to detail

Education

Diploma or University Degree in a related field

Tools

Microsoft Office

Various call-center support programs

Job description

Lodging Partner Associate, Japanese Language Support

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

Lodging Partner Associate, Japanese Language Support

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

• Focus on providing inbound and outbound support to our hotel and property partners, helping them attract travelers.
• Handle multiple software programs, respond promptly and accurately to email and phone communications, and provide a simple, rapid, competent support experience.
• Be dedicated and compassionate when dealing with partners and travelers, working closely with other departments to ensure the best resolution, first time.
• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour.
• Respond to inquiries or requests in inventory management, data entry and training.
• Call partners to resolve current and future issues (questions, changes, etc.).
• Provide supplier self‑service support and maintenance.
• Flexibly adhere to defined procedures, standards and performance expectations.

Experience and Qualifications:

• Proficiency in English and Japanese language skills.
• Diploma, University Degree in a related field, or equivalent related professional experience.
• Experience in a customer‑service‑oriented industry.
• Hotel/Travel industry experience will be a plus.
• Fluency with internet, computer usage and web‑based application skills.
• Experience with Microsoft Office products and various call‑center support programs.
• Solutions mindset and a real passion for the partner and the traveler experience.
• Ability to handle situations effectively; set expectations and deliver information positively.
• Ownership of problem resolution.
• Excellent time‑management and prioritisation skills.
• Active listening to others' opinions and ideas; clarifying meaning before responding.
• Keen eye for detail and high level of accuracy.
• Exercise good judgment in decision‑making.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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