Lobby Ambassador

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality provider in Kuala Lumpur seeks a Lobby Ambassador to create exceptional first impressions for guests. The role involves greeting guests, providing information about the hotel and city, and ensuring a high standard of service. Candidates should excel in personal presentation and communication, hold a relevant certificate, and be proficient in English and Bahasa Malaysia. This full-time position offers competitive wages and a comprehensive benefits package, and is open to local candidates only.

Benefits

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other locations

Complimentary employee meals

Qualifications

• Excellent reading, writing, and oral proficiency in English.
• Must be able to speak, read, and write Bahasa Malaysia.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greets guests arriving by various means and assists them.
• Directs guests to the Front Desk for check-in.
• Provides guests with information about the city and hotel services.
• Handles guest interactions with the highest level of hospitality.
• Offers assistance to all guests passing through the Front Door.

Skills

Excellent personal presentation

Interpersonal skills

Attention to detail

Multitasking

Communication skills

Knowledge of local area

Education

Certificate in related discipline

Job description

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

About the location

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Lobby Ambassador

The Lobby Ambassador creates a strong sense of arrival for hotel, restaurant and banquet guests in the lobby area. We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multitask are required. Excellent communication skills are essential. Physical by nature this position requires standing for 8 hours per shift. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area.

Responsibilities

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.
• Directs hotel guests to the Front Desk for check‑in.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, etc.
• Greets all guests passing through Front Door and offers them assistance.

Qualifications

• Poses an affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Certificate in related discipline.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Work Type

Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect

Be a champion of the Golden Rule: Do unto others as you would have them do unto you.

Be part of a cohesive team with opportunities to learn, grow and develop.

Have the opportunity to engage in diverse and challenging work.

Derive a sense of pride in work well done.

Be recognized for excellence.

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.