Lobby Ambassador

Four Seasons Hotels and Resorts; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality company in Kuala Lumpur is seeking a Lobby Ambassador to create a welcoming environment for guests. The ideal candidate will excel in personal presentation and interpersonal skills, ensuring a high level of service upon guest arrival. Responsibilities include greeting guests from various modes of transport, directing them to the Front Desk, and providing information about the city. A flexible schedule is required, including evenings and weekends. This role offers competitive salary and comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other hotels

Complimentary employee meals

Qualifications

• Must have excellent reading, writing, and oral proficiency in English.
• Must be able to speak, read, and write Bahasa Malaysia.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests arriving by car and provide assistance.
• Direct guests to the Front Desk for check-in.
• Provide guests with information about the city and attractions.
• Handle all guest interactions with hospitality and professionalism.

Skills

Guest service affinity

Excellent personal presentation

Interpersonal skills

Communication skills

Education

Certificate in related discipline

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur's endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur's thriving business and financial district. The Hotel is part of a 65-storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city's dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city's major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a "city within a city," the KLCC will offer designer shopping, fine dining, and the best of the city's electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park's 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur's culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur's endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award‑winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Lobby Ambassador

The Lobby Ambassador creates a strong sense of arrival for hotel, restaurant and banquet guests in the lobby area. We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multitask are required. Excellent communication skills are essential. Physical by nature this position requires standing for 8 hours per shift. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area.

Responsibilities:

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.
• Directs hotel guests to the Front Desk for check‑in.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, etc.
• Greets all guests passing through Front Door and offers them assistance.

Qualifications:

• Poses an affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Certificate in related discipline.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type:

Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

What to expect: You will......

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.