Loan Documentation & Credit Operations Officer / Executive

Southern Auto Capital; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company located in Johor, Batu Pahat, seeks a Loan Documentation & Credit Operations Officer. The role involves preparing loan documents, ensuring compliance, conducting borrower interviews, and providing exceptional customer service. Candidates should possess at least a Diploma, with proficiency in Mandarin to engage effectively with clients. This position offers a dynamic work environment and opportunities for career advancement. Immediate availability is preferred.

Benefits

Career advancement opportunities

Interactive working environment

Great exposure

Qualifications

• Candidate must possess at least a Diploma or higher education.
• Fresh graduates are welcome to apply.
• Relevant experience in credit operation and loan documentation is an advantage.
• Proficiency in Mandarin is essential for communication.

Responsibilities

• Prepare loan documents and ensure compliance with terms.
• Perform loan disbursements and ensure data accuracy.
• Attend to loan borrowers and provide excellent service.
• Assist with legal documentation and loan processing.

Skills

Interpersonal skills

Communication skills

Multitasking

Mandarin proficiency

Education

Diploma or higher in any field

Tools

Excel

Microsoft Office

Job description

Loan Documentation & Credit Operations Officer / Executive

To prepare loan documents and ensuring compliance with all approved terms and conditions;

To perform loan disbursements and ensuring accuracy of data in the loan system;

To ensure all loan documents are duly executed, witnessed and in order

To attend and liaise with loan borrowers/guarantors on related matters

To assist and coordinate in stamping/signing of legal documents and processing loan disbursements

Assist in promoting the company’s loan products and services

To perform necessary data entry for all Loan Applications, ensuring its accuracy in the respective loan systems

To assist in credit and loan processing

Gathering required documents for loan applications and performing assessments on allocated files

Preparing applications including filling up application forms and relevant required documents

Provide excellent communication and an exemplary level of service to the customer

To attend customer’s enquiries and follow up

To conduct applicant interviews and update details accordingly in the system.

Interview and explain the loan process as per company policy

Explain instalment amounts, interest rates, and other costs.

Responsible for data entry and credit analysis of customers’ application

Perform incoming and outgoing phone calls to assist with loan applications as needed.

Adhere to performance standards in processing turnaround time and accuracy requirement

Deliver quality services to all customers by adopting a systematic and consistent approach in line with the company’s policies standards operating procedure

Assist in preparing manual computations of loan instalments /schedules for customers if required

Assist in managing and organizing all credit documentation.

Organize, develop and maintain a proper filing system to ensure the confidentiality of all protected information.

Assist in preparing and checking loan documentation for the disbursement process

Provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities.

Requirements

Candidate must possess at least a Diploma, advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field

Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage

Relevant working experience in credit operation and loan documentation and disbursement will be advantage.

Computer literates such as Excel and Microsoft Office application

Required language(s) : English, Bahasa Malaysia & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Good interpersonal and communication skills

Strong in verbal and written communication

Ability to multitask and remain motivated and positive

Good working attitudes, responsible, self-discipline and work independentlywith minimum supervision

Willing to take on new challenges and work in a fast-paced environment

A result-oriented person and able to work under pressure

Able to start work immediately or within a short notice period will be an added advantage.

Have own transport

Job Highlights

Great Exposure and Interactive Working Environment

Opportunities for Career Advancement Within the Organization

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .