Life Insurance Branch Services Specialist

Generali Malaysia; Kuching; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading insurance provider in Kuching, Malaysia is seeking a customer service professional to ensure reliable support for policyholders and agents. Responsibilities include handling inquiries, solving complaints, managing operations, and ensuring compliance with regulations. The ideal candidate will have a degree in a relevant field and 1-3 years of experience in customer service, preferably within the insurance industry, with strong interpersonal skills and the ability to work independently.

Qualifications

• Minimum 1-3 years' experience in customer service or administration, preferably in the insurance industry.
• Knowledge of the life insurance business.
• Familiarity with business rules, administrative guidelines, and procedures.

Responsibilities

• Execute branch daily operations to ensure timely responses to inquiries.
• Manage office supplies and ensure compliance with procedural requirements.
• Handle customer complaints and provide intensive findings.
• Account for premium collections and forward necessary reports.

Skills

Customer service

Interpersonal skills

Communication

Proactive working

Time management

Education

Degree in business related course, insurance, or related discipline

Job description

A leading insurance provider in Kuching, Malaysia is seeking a customer service professional to ensure reliable support for policyholders and agents. Responsibilities include handling inquiries, solving complaints, managing operations, and ensuring compliance with regulations. The ideal candidate will have a degree in a relevant field and 1-3 years of experience in customer service, preferably within the insurance industry, with strong interpersonal skills and the ability to work independently.