Level 1 - Incident Management Specialist (KoreanSpeaker)

UNAVAILABLE; Kuala Lumpur; Hybrid; MYR 65,000 - 85,000; Full time

Job summary

A global digital integrator in Kuala Lumpur is seeking a Network Management Specialist to act as the first technical point of contact for customers. You will diagnose network issues, monitor incidents, and document actions. The ideal candidate has a degree in IT, at least two years of network management experience, and proficiency in Korean. This role offers a flexible work environment supporting career growth and global opportunities.

Benefits

Flexible working hours

Professional development opportunities

Health and well-being programs

Qualifications

• Minimum 2 years of experience in Network Management.
• Proficient in Korean language.
• Certification preferred: CCNA/CCNP or other network certifications.

Responsibilities

• Provide a professional first technical point of contact for customers.
• Diagnose fault-related incidents using troubleshooting software.
• Monitor incidents and perform escalations as necessary.
• Document all troubleshooting and incident management actions.

Skills

Technical troubleshooting

Problem-solving

Communication

Teamwork

IP knowledge

WAN knowledge

CISCO routers knowledge

Ability to work in international environment

Education

Degree or Diploma in IT

Tools

Network Management Software

Job description

Orange Business is here!

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job Responsibility

• To provide a professional first technical point of contact for the customer and third party vendors.
• Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives and contractual objectives.
• To ensure incidents are allocated to the most appropriate 'next step' as part of the incident flow process.
• To monitor incidents and perform both technical escalations and managerial escalations in line with company procedures.
• To monitor systems, customer networks and products and deal with alerts and events as appropriate.
• To liaise and refer issues to correct / relevant entities e.g other service desks, PTT, Carriers, Operations & Engineering teams and other vendors as appropriate.
• Document all troubleshooting and incident management actions via the electronic incident management system to the highest possible standard.

About you

• Able to commit for work 24 X 7 shift rotations.
• Ability to work in international environment but with capability to work independently when needed.
• Ability to engage and partner with customer and internal staff as required.
• Ability to identify problems and analytically solve them to resolution as required and without stress.
• Ability to work in (virtual) team environment with internal and external organization and with customer.
• Proficient / Native in Korean Language

Education and experience requirements :

• Minimum qualification of Degree or Diploma or equivalent in IT Filed
• Minimum 2 years of experience in Network Management
• Has a minimum 1 year of experience liaising with international customer.
• preferably certified with CCNA/CCNP or other relevant network certifications.
• Experience working with TELCO provider and product vendors.
• Relevant working experience and possess sound technical knowledge.
• Strong technical troubleshooting and knowledge of any of the below technologies needs to be demonstrated

(i) IP knowledge - IPVPN, IP Telephony, Internet, LAN etc.

(ii) WAN knowledge - MPLS, SD-WAN, etc.

(iii) CISCO routers, switches and standard products knowledge preferred.

What we offer

• Global Opportunities:Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment:Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development:training programs and upskilling/re-skilling opportunities.
• Career Growth:Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture:Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs:Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.Apply for this job online