Learning & Development Manager

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Learning & Development Manager to assess training needs and develop training programs. Responsibilities include conducting orientations, evaluating training effectiveness, and supporting colleague performance. The ideal candidate will possess a Bachelor’s Degree in Human Resources or related fields, have excellent communication skills, and a minimum of one year experience in a similar role. Malaysians and permanent residents are encouraged to apply.

Qualifications

• Minimum of one year working experience in a similar capacity.
• Fluent in multiple languages is an added advantage.
• Computer literate with effective interpersonal skills.

Responsibilities

• Assess training needs based on performance and feedback.
• Develop an annual training plan for skills and knowledge.
• Conduct monthly orientation for new hires.

Skills

Interpersonal skills

Presentation skills

Communication skills

Language skills

Education

Bachelor’s Degree in Human Resources/ Hospitality/ Hotel Management

Job description

Company Overview

Traders by Shangri-La is located at the heart of the Kuala Lumpur City Center. The Learning & Development Manager will support Asian hospitality through dynamic training initiatives.

Job Summary

The Learning & Development Manager is responsible for assessing training needs, developing and delivering orientation, induction, and training programs, preparing training plans and materials, coordinating training resources and calendars, and evaluating training effectiveness to support colleague performance and service excellence.

Key Responsibilities

• Assesses training needs based on Performance Monitor Report, Succession Planning, guest comments, business results, and observation among others.
• Communicates training needs analysis results to Director of HR and concerned division/department heads.
• Develops annual training plan for general and soft skills, knowledge, Management, Supervisory, Shangri-La Academy, Languages, and areas for improvement based on the result of training need analysis and revise when needed.
• Develops internal programs and prepares Trainer’s kits (Instructor Guide, Participant’s Workbook) as needed.
• Prepares Monthly Training Calendar based on Training Forecasts submitted by departments and determines both internal and external teaching resources.
• Conducts monthly orientation for new hire.
• Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, SFSMS, ISO, Handbook P&P and other core service skills and knowledge trainings.
• Ensures that Department Heads prepare a proper Induction Program for new employees and follow up on employees’ performance during probation.
• Evaluates effectiveness of Orientation/ Induction program and provide recommendation for improvement.
• Maintains updated files of external and internal trainings, Training Needs Analysis, Monthly Training Forecast, and Monthly Training Summary, among others.

Qualifications

• Bachelor’s Degree in Human Resources/ Hospitality/ Hotel Management.
• Excellent interpersonal and communication skills. Able to speak other languages will be an added advantage.
• With a minimum of one (1) year working experience of similar capacity.
• Effective Training and Presentation skills
• Pleasant, flexible, approachable, and have effective interpersonal skills.
• A team player and good at computer literate.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.