Lead, SME Loan Telesales & Coaching

IBPO Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading call center service provider in Kuala Lumpur is seeking a Team Leader to manage telesales operations. The role includes coaching, performance monitoring, and driving sales results. Candidates should possess a diploma and have 3-5 years of call centre experience. Proficiency in multiple languages and strong leadership skills are essential. This position offers a competitive salary package with attendance allowances.

Qualifications

• Minimum 3-5 years of call centre experience, with current or recent experience as a Team Leader.
• Strong leadership and people management skills.
• Proficiency in multiple languages to support business needs.

Responsibilities

• Manage telesales operations by campaign, including coaching and performance monitoring.
• Handle escalated calls and customer complaints when required.
• Set, review, and track individual and team targets daily, weekly, and monthly.

Skills

Leadership

Problem-solving

Coaching

Multi-language proficiency

Education

Diploma in any discipline

Job description

A leading call center service provider in Kuala Lumpur is seeking a Team Leader to manage telesales operations. The role includes coaching, performance monitoring, and driving sales results. Candidates should possess a diploma and have 3-5 years of call centre experience. Proficiency in multiple languages and strong leadership skills are essential. This position offers a competitive salary package with attendance allowances.