Lead, Process Improvement Excellence (Finance Operations)

Mah Sing Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading property development company in Kuala Lumpur is seeking an Operations Excellence Lead. This role focuses on enhancing finance processes, managing cross-department collaborations, and implementing transformative initiatives. Candidates should have at least 5 years of experience in finance process management, with strong analytical and communication skills. The position offers opportunities to lead significant process improvement projects and engage with various stakeholders.

Qualifications

• Minimum 5–8 years’ experience in finance process management or related roles.
• Experience in business analysis and process documentation.
• Strong analytical, problem-solving and project management skills.

Responsibilities

• Review and improve end-to-end finance processes.
• Collaborate with departments to ensure process alignment.
• Identify inefficiencies and propose improvement initiatives.
• Establish KPIs and conduct periodic process reviews.
• Act as the main point of contact for finance process matters.

Skills

Process Thinking & Optimisation

Strong Financial Literacy

Stakeholder & Change Management

Continuous Improvement Mindset

Collaboration & Communication

Digital / Technology Awareness

Business Analyst Skills

Education

Bachelor’s Degree in Finance, Accounting, Business Administration or related field

Job description

Lead, Process Improvement Excellence (Finance Operations)

The Operations Excellence Lead is responsible for improving and managing end-to-end finance processes and ensuring smooth workflow with key departments such as Sales, Procurement, Projects, HR and IT. The role will also support wider continuous improvement and business analyst initiatives across the organisation.

Key Responsibilities

1. Finance Process Ownership

• Review, design and continuously improve end-to-end finance processes.
• Develop, maintain and update Finance SOPs, process maps and internal control documentation.
• Ensure all processes comply with internal policies, audit requirements and statutory regulations.

2. Cross-Functional Collaboration

• Work closely with Sales, Procurement, Projects, HR, IT and other departments to ensure end-to-end process alignment.
• Facilitate integration of workflows (manual or digital), ensuring data accuracy, timely approvals and smooth handovers.
• Partner with IT to digitalise processes, automate repetitive tasks and improve system usability for all stakeholders.

3. Process Improvement & Transformation

• Identify gaps, bottlenecks and inefficiencies in existing workflows.
• Propose and implement improvement initiatives (e.g. LEAN, automation, standardisation).
• Lead change management activities to ensure business readiness and adoption of new processes.
• Support wider continuous improvement projects beyond Finance using business analysis techniques (requirements gathering, stakeholder management, process analysis and development).

4. Performance Monitoring & Governance

• Establish process KPIs, dashboards and performance metrics to monitor compliance and efficiency.
• Conduct periodic process reviews and internal audits to drive continuous improvement.
• Lead root-cause analysis and corrective actions for process-related issues.

5. Stakeholder Engagement & Training

• Act as the main point of contact for finance process matters and cross-department process integration.
• Provide training, guidance and support to internal stakeholders to ensure consistent process execution.
• Communicate process changes clearly and ensure documentation is updated and easily accessible.
• Support and guide process optimisation initiatives across multiple business units.

Requirements

• Bachelor’s Degree in Finance, Accounting, Business Administration or related field.
• Minimum 5–8 years’ experience in finance process management, business process improvement, or related roles.
• Experience in business analysis (requirements gathering, process documentation, stakeholder engagement).
• Experience in Finance Operations, including productivity tracking, is an added advantage.
• Proven experience working with cross-functional teams and managing inter-department workflows.
• Familiar with digitalisation initiatives (ERP systems, workflow tools, automation platforms).
• Strong analytical, problem-solving and project management skills.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.

Key Competencies

• Process Thinking & Optimisation
• Strong Financial Literacy
• Stakeholder & Change Management
• Continuous Improvement Mindset
• Collaboration & Communication
• Digital / Technology Awareness
• Business Analyst Skills