Lead, Process Excellence Execution - Functions / Pan-Bank (Malaysia/India)

Standard Chartered; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading financial institution is looking for an experienced professional to take on the role of Lead, Process Excellence Execution in Kuala Lumpur. The successful candidate will collaborate with key stakeholders to enhance processes by identifying transformation opportunities and utilizing process excellence capabilities. Applicants should have strong analytical skills and experience in process design, making a significant impact on efficiency and effectiveness within the organization. The position allows for working with a dynamic team within the financial services sector.

Qualifications

• Strong understanding of process optimization and efficiency.
• Experience in partnering with stakeholders to drive transformation.
• Ability to leverage data analytics for process improvements.

Responsibilities

• Partner with Functions and Pan-Bank stakeholders to identify transformation opportunities.
• Utilize process excellence foundational capabilities for strategic initiatives.
• Ensure process excellence design delivers value effectively.

Skills

Process design expertise

Stakeholder management

Process mining

Analytical skills

Job description

Lead, Process Excellence Execution - Functions / Pan-Bank (Malaysia/India)

This role could be based in Malaysia or India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

What’s the opportunity?

• The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - Functions / Pan-Bank, to partner with Functions and Pan-Bank stakeholders, supporting relevant transformation activities to evolve and enhance Functions / Pan-Bank ONS / PAN-BANK process performance, ways of working and effectiveness.
• Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with key Functions / Pan-Bank stakeholders to identify opportunities to truly transform Functions and Transversals processes, leveraging PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject matter expertise for process design and re‑engineering for relevant strategic initiatives.

This role brings all relevant PE foundational capabilities to support Functions / Pan-Bank and deploys capabilities where appropriate:

• Process Universe – ensure Functions / Pan-Bank processes are maintained and leverage data and analytics to identify opportunities to further streamline Functions / Pan-Bank processes
• Business Services (landscape review, process review and / or process mining)
• Knowledge and Training
• Delivery

In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.