Lead Network Support Engineer - TAC & Lab Expert

Abhidi Solution; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking a Technical Support Engineer to provide assistance for Cisco technologies. The ideal candidate will have 3-7 years of experience in a troubleshooting environment, knowledge of Cisco products, and excellent communication skills in English. You will deliver high-quality support while ensuring customer satisfaction. The role offers leadership opportunities, competitive salary, and benefits.

Benefits

Attractive salary & benefits

Leadership Role

Qualifications

• 3-7 years of relevant work experience in a troubleshooting/customer-facing environment.
• Effective communication skills in English; other languages are a plus.

Responsibilities

• Provide phone/email consultation for product problems reported by customers.
• Provide technical support for Cisco technologies and products.
• Ensure high customer satisfaction while resolving technical problems.
• Develop content to simplify the support experience for customers.

Skills

Hands-on experience with Cisco products and technologies

Strong troubleshooting skills on TCP/IP, HTTPS, DNS

Experience with Load Balancers/Application Delivery Controllers

Knowledge of industry-standard routing protocols

Education

Bachelor's or Master's degree in engineering or related field

Tools

Wireshark

Putty

Job description

A leading IT solutions provider in Kuala Lumpur is seeking a Technical Support Engineer to provide assistance for Cisco technologies. The ideal candidate will have 3-7 years of experience in a troubleshooting environment, knowledge of Cisco products, and excellent communication skills in English. You will deliver high-quality support while ensuring customer satisfaction. The role offers leadership opportunities, competitive salary, and benefits.