Lead HRIT Analyst — Workday & HR Systems (L2)

AIA Digital+; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading digital technology firm in Kuala Lumpur is seeking a Lead Analyst for HRIT (Workday System L2 Support). The role involves supporting day-to-day operations, system configuration, and addressing user support requests related to Workday and HR applications. Candidates should have a degree in computer science, 3 to 5 years of relevant experience, and familiarity with ServiceNow. This position is crucial for managing escalations and ensuring efficient support while collaborating with various stakeholders.

Qualifications

• 3 to 5 years of relevant experience in regional solution/system support.
• Experience with Workday modules is preferred.
• Self-discipline and accountability in work.

Responsibilities

• Support L2 day-to-day operations for Workday and HR applications.
• Monitor system notifications and take necessary actions.
• Collaborate with stakeholders to gather requirements.

Skills

Understanding of system operations

Knowledge of application development methodologies

Familiarity with ITSM tools

Proficient in HR processes

Education

University/College degree in computer science or relevant discipline

Tools

ServiceNow

Job description

A leading digital technology firm in Kuala Lumpur is seeking a Lead Analyst for HRIT (Workday System L2 Support). The role involves supporting day-to-day operations, system configuration, and addressing user support requests related to Workday and HR applications. Candidates should have a degree in computer science, 3 to 5 years of relevant experience, and familiarity with ServiceNow. This position is crucial for managing escalations and ensuring efficient support while collaborating with various stakeholders.