Lead Desktop Support Engineer

Reeracoen Recruitment; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur seeks a Desktop Support Assistant Team Lead to oversee a team of Desktop Support Engineers. The role involves managing support tasks, ensuring adherence to service level agreements (SLAs), and providing technical guidance. Ideal candidates will have a background in desktop support with excellent leadership skills, a strong focus on customer satisfaction and communications, and expertise in managing hardware and software issues. Join to drive a high-performance culture delivering superior technical support.

Qualifications

• Proven experience in a desktop support role with leadership responsibilities.
• Strong troubleshooting skills for hardware and software issues.
• Excellent communication skills for customer interaction.

Responsibilities

• Lead and manage a team of Desktop Support Engineers.
• Allocate and prioritize support tasks to meet SLAs.
• Act as the escalation point for complex technical issues.

Skills

Team Leadership

Technical Troubleshooting

Customer Service

Documentation Skills

Tools

Microsoft Windows

Microsoft Office

IT Hardware Peripherals

Job description

A leading recruitment agency in Kuala Lumpur seeks a Desktop Support Assistant Team Lead to oversee a team of Desktop Support Engineers. The role involves managing support tasks, ensuring adherence to service level agreements (SLAs), and providing technical guidance. Ideal candidates will have a background in desktop support with excellent leadership skills, a strong focus on customer satisfaction and communications, and expertise in managing hardware and software issues. Join to drive a high-performance culture delivering superior technical support.