Lead Customer Deal Desk Specialist (Korean Speaking)

Oracle; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global technology company is seeking a Deal Specialist in Kuala Lumpur. Responsibilities include drafting and validating contracts, managing projects, and collaborating with finance and legal teams. Ideal candidates will have strong organizational skills and 2-10 years of relevant experience in contract management. This position offers a dynamic working environment with a focus on customer-centric solutions.

Qualifications

• 2-10 years of relevant business experience, preferably in contracts management.
• Experience in drafting contractual documents is required.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Create, validate, and process contract documentation based on Oracle's policies.
• Project manage deals by collaborating with Finance, Legal, and Compliance.
• Support sales by advising on necessary approvals for non-standard transactions.

Skills

Organizational skills

Analytical communication

Leadership

Collaboration

Change agility

Education

BA/BS degree

Business Management/Finance Certification

Tools

MS Office

Oracle application software

Job description

Overview

Deal specialist individual contributor 2 (IC2)

Location: Level 17, 18 & 23 The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, WP KUALA LUMPUR 59200, MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

• Be Agile
• Willing to Challenge the Status Quo
• Be Accountable
• Respond with Sense of Urgency
• Engage to Build Trust

Job Description

• The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
• The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities

• Drafting complex/nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.
• Validate & Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
• Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, sales, DPOs, etc. on one single platform.
• Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
• Advises and assists Sales on what approvals are necessary for non-standard/Complex transactions.
• Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal, partner with the Deal Manager with a Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.
• Maintain knowledge of contract processes, systems, tools and applications.
• Customer Centric - Identify/anticipate problems and initiate actions to ensure customer requirements are delivered efficiently.
• Other responsibilities may be deemed appropriate by Oracle management

Desired Competencies

• Change Agility: Adapt to change by showing willingness to adjust to the changing environment; Accept change – Embrace policy, process and organizational structure changes; Demonstrate resilience in times of change or uncertainty
• Collaboration: Ability to build networks and rapport with diverse groups; Collaborates cross functionally to deliver on shared objectives
• Communicating for Impact: Gain mutual understanding and create a win-win outcome with sales and other stakeholders; Maintains professionalism in the face of difficult conversations or emails
• Competitive Edge: Demonstrate understanding of customers’ needs and how to meet them; Takes proactive steps to make improvements in efficiency, effectiveness and productivity
• Leadership: Lead by example, personally modelling positive values, behavior and work practices; Project confidence, expertise and authority
• Mastering Complexity: Handles requests with clear understanding of policy, guidelines and makes appropriate decisions; Gathers data and understands root cause of the issue while working towards resolution
• Performance Drive and Execution: Understands what level of performance is expected and how to get support if required; Perseverance towards delivery and takes personal accountability for own performance

Experience & Qualifications

• Worked independently within defined policies and procedures with minimum or no supervision
• Outstanding organizational skills and attention to detail
• Working effectively under time critical deadlines
• Excellent written, verbal, interpersonal, and analytical communication skills
• Proficient in MS Office
• BA/BS degree; Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage)
• Experience in drafting contractual documents
• 2-10 years relevant business experience (preferably contracts management and drafting experience)
• Experience with Oracles application software preferred

Career Level

IC2

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