Lead Conversion & Sales Support Specialist

Freelancing.my; Remote; MYR 30,000 - 45,000; Full time

Job summary

A customer service provider in Kuala Lumpur is seeking a Sales Support Executive to be the first point of contact for potential customers. This role involves responding to inquiries on WhatsApp and Facebook Messenger, nurturing leads, and converting conversations into showroom appointments. The ideal candidate should demonstrate excellent organizational skills and a commitment to achieving conversion targets. This position provides an opportunity to contribute to customer engagement and improve sales processes.

Qualifications

• Proficient in responding to customer inquiries on WhatsApp and Facebook Messenger.
• Ability to convert inquiries into confirmed showroom appointments.
• Experience with CRM or lead management systems is advantageous.

Responsibilities

• Respond to incoming messages on WhatsApp and Facebook Messenger promptly.
• Convert online inquiries into confirmed showroom appointments.
• Log all customer interactions accurately in the CRM.

Skills

Customer-focused communication

Organizational skills

Lead nurturing

Job description

A customer service provider in Kuala Lumpur is seeking a Sales Support Executive to be the first point of contact for potential customers. This role involves responding to inquiries on WhatsApp and Facebook Messenger, nurturing leads, and converting conversations into showroom appointments. The ideal candidate should demonstrate excellent organizational skills and a commitment to achieving conversion targets. This position provides an opportunity to contribute to customer engagement and improve sales processes.