Lead Analyst, FAM

AIA Hong Kong; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an experienced professional for an application development role at AIA Digital+. This position involves providing support services aligned with SAP business needs and managing production incidents. The ideal candidate has 3 to 4 years of experience in regional SAP support, relevant certifications, and strong skills in communication and teamwork. You will help improve system usage across the organization and contribute to a dynamic environment.

Qualifications

• 3 to 4 years of experience in regional solution/system support with SAP focus.
• Experience in managing production incidents and changes.
• Strong understanding of Treasury and Risk Management.

Responsibilities

• Manage production incidents and service level agreements.
• Prepare documentation such as functional specifications.
• Support end users and assist in SAP proficiency.

Skills

SAP proficiency

Problem solving

Communication skills

Teamwork

Education

Relevant SAP certification

Tools

Solution Manager

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs.

Responsibilities

• Managing production incidents request and meet the agreed service level agreement.
• Managing production change request and deliver as per agreed timeline.
• Have experience in preparing documentation e.g., functional specification, unit test script, user acceptance test script etc.
• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
• Support regional roll-out projects with SAP focus across the region.
• Solution Manager usage as per change management policy processes.
• Able to work independently with minimal supervision.
• Working closely with functional manager & technical team

Experience

• 3 to 4 years of relevant experience in regional solution/system support with SAP focus across the APAC region.

Certifications/licenses

• Relevant SAP certification.

Special skills

• Strong understanding of Treasury and Risk Management, Cash Management, Bank Communication Management module in the areas of Transaction manager, MRA
• FAM/Treasury background and knowledge to manage communication with large investment operation user base
• SLA familiarity and performance driven work culture
• Good communication & presentation skills
• Good problem solving and analytical skills
• A strong team player with positive attitude

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.