Lead Analyst, Account Management & Insight Delivery

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading business services provider is seeking an Associate in Account Management to oversee analytic implementation and process improvements for accounts. This role involves leading teams, delivering high-quality analysis, and effectively communicating insights with stakeholders. Required qualifications include a Bachelor’s degree with 4-6 years of experience, preferably in call centers, and proficiency in Microsoft Office. This full-time position offers dynamic opportunities in a fast-paced environment.

Qualifications

• 4-6 years of relevant experience, including one year in Progressive Management.
• Call center experience or equivalent knowledge preferred.
• Six Sigma Green or Black Belt certification preferred.

Responsibilities

• Oversees implementation of analytic activities for smaller accounts.
• Leads team to deliver high quality analysis and recommendations.
• Communicates results of data analysis compellingly to stakeholders.

Skills

Data analysis

Coaching and mentoring

Team motivation

Quantitative and qualitative research

Strong communication skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

A leading business services provider is seeking an Associate in Account Management to oversee analytic implementation and process improvements for accounts. This role involves leading teams, delivering high-quality analysis, and effectively communicating insights with stakeholders. Required qualifications include a Bachelor’s degree with 4-6 years of experience, preferably in call centers, and proficiency in Microsoft Office. This full-time position offers dynamic opportunities in a fast-paced environment.