L2 Technical Support Engineer — 24/7 Systems & Incidents

NTT DATA Payment Services; Kuala Lumpur; On-site; MYR 50,000 - 60,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is looking for a skilled L2 Technical Support Specialist to manage and resolve system integration issues. Candidates must hold a Bachelor's Degree in Computer Science and have at least 3 years of relevant experience. The role requires providing high-quality systems support, troubleshooting effectively, and working shifts for 24x7 support. Strong skills in MSSQL, MYSQL, HTML, CSS, and PHP are essential.

Qualifications

• 3 years of experience in Systems Support or Technical Support roles.
• Willing to work on shifts for 24x7 support as required.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide L2 technical and systems support, addressing integration issues.
• Ensure high competence in system integration and technical specifications.
• Manage incidents through their lifecycle.

Skills

Technical support

Problem-solving

Analytical skills

Education

Bachelor's Degree in Computer Science or Information System

Tools

MSSQL

MYSQL

HTML

CSS

PHP

Job description

A leading technology service provider in Kuala Lumpur is looking for a skilled L2 Technical Support Specialist to manage and resolve system integration issues. Candidates must hold a Bachelor's Degree in Computer Science and have at least 3 years of relevant experience. The role requires providing high-quality systems support, troubleshooting effectively, and working shifts for 24x7 support. Strong skills in MSSQL, MYSQL, HTML, CSS, and PHP are essential.