L2 - Core & Cards Support Engineer (Service Recovery)

Accenture; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global professional services company in Kuala Lumpur is seeking a Junior Production Support Engineer. The successful candidate will maintain and support mainframe-based Core & Cards applications, ensuring system stability and resolving issues. Candidates should have 3-5 years of production support experience with strong proficiency in Cobol, JCL, and familiarity with mainframe systems. This role offers opportunities for skill development and a diverse work environment.

Benefits

Formal and informal training programs

Opportunities to build specialized skills

Qualifications

• 3-5 years of experience in production support for mainframe applications.
• Hands-on experience with Cobol and JCL.
• Solid understanding of zOS / zVM operating systems.

Responsibilities

• Provide L2 production support for mainframe applications.
• Monitor and resolve batch and online issues.
• Perform root cause analysis and resolve incidents/problems within SLA timelines.

Skills

Cobol

JCL

VSAM

DB2

CICS

zOS / zVM

Abend-Aid

Xpediter

Tools

Abend-Aid

Xpediter

Job description

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services — creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

SN873 WO#7 Service Recovery (GIPS)

Domain: Service Recovery (GIPS)

Sub‑Domain: L2 - Core & Cards

Experience Level: L2 (3‑5 years of experience)

Location: Kuala Lumpur

Job Summary: The Junior Production Support Engineer will be responsible for maintaining and supporting mainframe‑based Core & Cards applications in the Service Recovery domain. The role involves monitoring, troubleshooting, and resolving both batch and online issues, ensuring system stability and availability. The candidate will work on incident management, problem resolution, and abend handling in a mission‑critical environment, supporting financial services operations.

Key Responsibilities

• Provide L2 production support for mainframe applications running on zOS/zVM.
• Monitor and resolve batch and online issues, ensuring timely recovery of services.
• Perform root cause analysis and resolve incidents/problems within SLA timelines.
• Manage batch jobs, including abend handling (e.g., S0C7 issues).
• Debug and troubleshoot using tools such as Abend-Aid and Xpediter.
• Collaborate with cross‑functional teams to ensure smooth operations and compliance with standards.
• Document incident resolutions, operational procedures, and recovery steps.

Required Skills

• Strong knowledge of Cobol and JCL.
• Hands‑on experience with VSAM and DB2 databases.
• Proficiency in CICS for online transaction support.
• Solid understanding of zOS / zVM operating systems.
• Experience in batch management and abend resolution.
• Familiarity with debugging tools: Abend-Aid and Xpediter.
• Prior production support experience on mainframe systems.

Nice‑to‑Have Skills

• Exposure to financial services or highly secured environments.
• Knowledge of audit processes, encryption, and compliance requirements.
• Experience in performance tuning of batch and online processes.
• Familiarity with automation or scripting for operational efficiency.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.