L1 Production Support (Unix/SQL)

Unison Group; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading IT service provider in Johor Bahru is seeking an L1 Production Support Analyst to monitor and troubleshoot critical applications. The ideal candidate should possess strong Unix and SQL skills and be ready to work in a shift-based environment. Responsibilities include monitoring alerts, resolving incidents, and documenting solutions, ensuring adherence to SLAs. This role requires good communication and strong analytical abilities.

Qualifications

• Good experience of Unix/Linux commands.
• Ability to write and execute basic SQL queries.
• Strong analytical and troubleshooting skills.
• Willingness to work in a 24x7 shift support environment.
• Good communication and coordination skills.

Responsibilities

• Monitor application alerts, jobs, and system health.
• Provide first-level investigation and resolution of incidents.
• Escalate issues to L2/L3 teams as required.
• Execute basic Unix commands and SQL queries for issue diagnosis.
• Document incidents, solutions, and operational procedures.
• Ensure adherence to SLA and timely communication with stakeholders.

Skills

Unix/Linux commands

SQL queries

Analytical skills

Troubleshooting skills

Communication skills

Job description

We are seeking an L1 Production Support Analyst with strong Unix and SQL skills to provide first-level monitoring, troubleshooting, and support for critical applications. The ideal candidate should have a basic understanding of IT production environments and be willing to work in a shift-based support model.

Responsibilities

• Monitor application alerts, jobs, and system health.
• Provide first-level investigation and resolution of incidents.
• Escalate issues to L2/L3 teams as required.
• Execute basic Unix commands and SQL queries for issue diagnosis.
• Document incidents, solutions, and operational procedures.
• Ensure adherence to SLA and timely communication with stakeholders.

Requirements

• Good experience of Unix/Linux commands.
• Ability to write and execute basic SQL queries.
• Strong analytical and troubleshooting skills.
• Willingness to work in a 24x7 shift support environment.
• Good communication and coordination skills.