L1 ERP System Support Analyst (Finance)

Monitor ERP System Sdn Bhd; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading ERP solutions provider in Penang is seeking a Customer Support Analyst for their Support Team. This role involves delivering exceptional assistance regarding the Accounting Module of their system to ensure customer satisfaction. Ideal candidates will have a Bachelor's degree in accounting, relevant ERP experience, and fluency in English and Chinese. Join a dynamic team aiming to enhance the experience of customers across various manufacturing sectors.

Benefits

Excellent working environment

Unique working culture

Challenging and rewarding career

Qualifications

• 2 years of experience in a manufacturing environment, preferably with exposure to ERP system.
• Exposure in handling full set of accounts to financial reporting experience.
• Ability to learn and apply system knowledge easily.

Responsibilities

• Provide system support to MONITOR customers primarily via telephone and email.
• Register, troubleshoot, resolve, and manage incoming cases in accordance with MONITOR’s SLA standards.
• Collaborate with internal teams to resolve complex issues efficiently.
• Ensure customer satisfaction by delivering high-quality support service.
• Keep the knowledge base updated and distribute knowledge to team members.

Skills

Strong communication skills

Problem-solving skills

Analytical skills

Fluent in English

Fluent in Chinese

Education

Bachelor’s degree in accounting

Job description

Job Highlights

• Excellent working environment.
• Unique working culture.
• Challenging and rewarding career!

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Monitor ERP System (MONITOR) Support Team as a Customer Support Analyst (Accounting Module). The primary responsibility of this role is to provide exceptional support to our customers by assisting them with MONITOR related questions involving Accounting Module.

Responsibilities

• Provide system support to MONITOR customers primarily via telephone and email.
• Register, troubleshoot, resolve, and manage incoming cases in accordance with MONITOR’s SLA standards.
• Collaborate with internal teams to resolve complex issues efficiently and effectively.
• Ensure customer satisfaction by delivering high-quality support service.
• Assist customers in getting the most value from their MONITOR system.
• Keeping the knowledge base updated when encountering fresh issue and distributing the knowledge to team member.
• Responding, investigating, resolving, communicating root cause analysis and recommending solutions in a timely manner.

Requirements

• Bachelor’s degree in accounting, and exposure in handling full set of accounts to financial reporting experience.
• Fluent in speaking, reading and typing in both English and Chinese to effectively communicate with Chinese speaking client.
• 2 years of experience in a manufacturing environment, preferably with exposure to ERP system.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Must be able to easily learn and apply system knowledge, work within defined policies and procedures, and use standardized tools and technology to perform job functions.

About Our Company

Monitor ERP System AB is a leading provider of enterprise resource planning (ERP) solutions, specializing in manufacturing industries. Founded in 1974 in Hudiksvall, Sweden, the company has grown into a global player, serving more than 6,000 manufacturing companies worldwide. With over 500 employees and operations in 13 countries, Monitor ERP offers a powerful, user-friendly, and fully integrated ERP system that helps businesses optimize their processes, improve efficiency, and drive profitability. The company has been recognized as Sweden's best ERP system provider, and its founder, Jörgen Persson, was awarded Sweden's Entrepreneur of the Year in 2024.