L&D Trainer (Petaling Jaya & Johor Bahru)

Elitetrax Marketing Sdn Bhd (Harvey Norman); Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company seeks an experienced L&D Trainer to design and deliver impactful training programs. The role involves collaborating with management to enhance employee skills and alignment with business objectives. Candidates should possess a Bachelor’s degree and a minimum of 5 years of relevant experience, along with strong facilitation and coaching skills. Fluency in English and Bahasa Malaysia is essential, and own transport with willingness to travel is required. Join us to make a difference in employee development.

Qualifications

• Minimum 5 years’ experience in training, sales, or operations (retail preferred).
• Experience in change management is a strong advantage.
• Possess own transport & willing to travel.

Responsibilities

• Design and deliver engaging training programs to boost skills and confidence.
• Conduct interactive sessions on sales, customer service, and leadership.
• Evaluate training effectiveness and improve content continuously.
• Coach employees one‑on‑one and support their career development.
• Collaborate with managers to align training with business goals.
• Ensure compliance with company standards and local regulations.
• Oversee training initiatives for Johor and Singapore branches.

Skills

Facilitation skills

Coaching skills

Presentation skills

Fluent in English

Fluent in Bahasa Malaysia

Education

Bachelor’s degree in HR, Psychology, Business, or related field

Job description

Are you passionate about helping people grow and thrive? Join us as an L&D Trainer and play a key role in shaping the future of our team! If you love creating impactful learning experiences and driving transformation, this is your chance to make a real difference. This is responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees across various branches. This role requires collaboration with the Training Manager, department heads, and management to ensure alignment of training with business objectives.

Locations:

Johor – Lead training for Johor & Singapore outlets

Key Responsibilities

• Design and deliver engaging training programs that boost skills and confidence
• Conduct interactive sessions on sales, customer service, leadership, and more
• Evaluate training effectiveness and continuously improve content
• Coach employees one‑on‑one and support their career development
• Collaborate with managers to align training with business goals
• Ensure compliance with company standards and local regulations
• Oversee all training initiatives for Johor and Singapore branches to ensure
  consistency in execution and alignment with company standards. (Johor based location)

Requirements:

• Bachelor’s degree in HR, Psychology, Business, or related field
• Minimum 5 years’ experience in training, sales, or operations (retail preferred)
• Strong facilitation, coaching, and presentation skills
• Fluent in English & Bahasa Malaysia (Mandarin is a plus)
• Possess own transport & willing to travel.
• Experience in change management is a strong advantage