KYC Team Lead/ Manager

DCS Card Centre; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a KYC Senior Officer / Team Lead to ensure compliance with KYC procedures. The role involves reviewing escalated cases, conducting audits, and liaising with various departments to enhance workflows. Ideal candidates possess a Bachelor’s degree and 2 years of KYC experience, demonstrating strong analytical and decision-making skills. Attractive monthly allowances and completion bonuses are offered in this contract position.

Benefits

Monthly allowances up to RM1000 for attendance and KPI

Completion bonus rewarded upon completion of 12 months

Qualifications

• Minimum 2 years of experience in KYC operations, with at least 1 year in name screening.
• Proficiency in English and effective communication skills.
• Strong knowledge of KYC/AML regulations and financial compliance.

Responsibilities

• Ensure all KYC procedures are executed in accordance with internal policies.
• Review escalated cases and provide guidance on complex applications.
• Conduct periodic audits of KYC files to ensure compliance.

Skills

Knowledge of KYC/AML regulations

Analytical skills

Decision-making abilities

Communication skills

Stakeholder management

Education

Bachelor’s degree in Finance, Business Administration, or related field

Tools

KYC platforms

CRM systems

Microsoft Office Suite

Job description

KYC Senior Officer / Team Lead

What you’ll be working on:

• Ensure all KYC procedures (CIP, CDD, Risk Assessment) are executed in accordance with internal policies and regulatory standards.
• Review escalated cases and provide guidance on complex or high‑risk applications.
• Maintain up‑to‑date knowledge of AML/KYC regulations and ensure team adherence.
• Monitor risk indicators and ensure proper screening against sanctions lists, PEPs, and watchlists.
• Conduct periodic audits of KYC files to ensure completeness, accuracy, and compliance.
• Liaise with compliance and risk teams to resolve issues and implement corrective actions.
• Work closely with customer service, fraud prevention, and compliance departments to streamline onboarding and verification processes.
• Participate in cross‑functional meetings to improve workflows and customer experience.
• Identify process gaps and lead initiatives to enhance efficiency, automation, and customer satisfaction.
• Support implementation of new tools and technologies for digital KYC and onboarding.

What we’re looking for:

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum 2 years of experience in KYC operations, with at least 1 year of experience in name screening.
• Must have strong knowledge and experience in KYC/AML regulations and financial compliance.
• Excellent analytical, decision‑making, and problem‑solving abilities.
• Effective communication and stakeholder management skills.
• Proficiency in KYC platforms, CRM systems, and Microsoft Office Suite.
• Demonstrates a high level of proficiency in English, with the ability to communicate effectively in additional languages considered an asset.

Additional Information

• 1‑year contract with potential renewal and completion bonus rewarded upon completion of 12 months.
• Monthly allowances up to RM1000 for attendance and KPI.