KSL Retail Sales Associate

Oriental Coffee International; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beverage retailer in Johor Bahru seeks an energetic individual to promote restaurant-branded merchandise. Responsibilities include creating attractive displays, providing top-notch customer service, and gathering customer feedback. Ideal candidates will have a passion for food and hospitality, along with strong communication skills. Prior experience in retail or promotions is preferred. Flexibility to work evenings and weekends is important. Join a vibrant team and represent the restaurant brand effectively.

Qualifications

• Previous experience in promotions, retail, or customer-facing roles preferred.
• Passion for food, hospitality, and storytelling.
• Ability to work evenings, weekends, and during special events.

Responsibilities

• Promote restaurant-branded merchandise to guests and at off-site events.
• Set up and maintain attractive merchandise displays.
• Provide excellent customer service and handle transactions.
• Gather customer feedback and maintain inventory levels.

Skills

Strong communication and interpersonal skills

Confident, energetic, and engaging personality

Basic sales skills

Job description

Job Responsibilities

Actively promote restaurant-branded merchandise to in-store guests and at off‑site events/pop‑ups.

Set up and maintain attractive merchandise displays in the restaurant and at promotional locations.

Approach customers and share product benefits, stories, and usage tips to encourage purchases.

Provide excellent customer service, answer product‑related questions, and handle transactions when needed.

Gather customer feedback and share insights with the marketing and product development teams.

Support marketing campaigns and social promotions by encouraging photo ops and user‑generated content.

Maintain inventory levels and ensure merchandise is properly tagged, stocked, and displayed.

Represent the restaurant brand professionally at all times.

Job Requirements

• Previous experience in promotions, retail, or customer‑facing roles preferred.
• Strong communication and interpersonal skills.
• Confident, energetic, and engaging personality.
• Passion for food, hospitality, and storytelling.
• Ability to work evenings, weekends, and during special events.
• Basic sales skills and familiarity with POS systems is a plus.