Korean-Speaking Tech Support Associate (Remote/On-site)

Tech Mahindra; Sepang; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company is looking for an Associate Technical Support Korean Speaker to provide L1-L2 support. Responsibilities include voice call handling, email communication, and IT infrastructure monitoring. Candidates must be proficient in Korean with Topik II and a minimum B1+ in English. Knowledge in Active Directory, Microsoft Exchange, and ITSM tools is required. This role is available as on-site or remote support, offering a professional work environment.

Qualifications

• Proficient in Korean with Topik II and minimum B1+ in English.
• Able to handle voice calls and write professional emails.
• Good understanding of IT infrastructure.

Responsibilities

• Handle voice calls professionally.
• Write professional emails.
• Monitor infrastructure components and alerts.
• Support and configure Microsoft Exchange.
• Manage Active Directory and networking.
• Secure desktop environments and manage printers.
• Use ITSM tools for support activities.

Skills

Voice Call Handling

Professional Email Writing

Infrastructure Monitoring

Microsoft Exchange Support

Active Directory Knowledge

Local Area Network Setup

Desktop Security Management

Printer Management

ITSM Tools Experience

Tools

HPSM

BMC Remedy

Service Now

CA Service Desk

Job description

A leading tech company is looking for an Associate Technical Support Korean Speaker to provide L1-L2 support. Responsibilities include voice call handling, email communication, and IT infrastructure monitoring. Candidates must be proficient in Korean with Topik II and a minimum B1+ in English. Knowledge in Active Directory, Microsoft Exchange, and ITSM tools is required. This role is available as on-site or remote support, offering a professional work environment.