Korean-Speaking Lodging Partner Associate | Support

PowerToFly; Subang Jaya; Hybrid; MYR 40,000 - 55,000; Full time

Job summary

A global travel company is seeking a Lodging Partner Associate to provide support to hotel and property partners, focusing on enhancing the partner experience. Key responsibilities include responding to inquiries, maintaining partner relations, and problem-solving through various communication channels. Applicants should have proficiency in English and Korean, a diploma or relevant degree, and ideally some experience in customer service or the travel industry. This role offers the chance to thrive in a dynamic team environment with a commitment to inclusivity.

Benefits

Full benefits package

Exciting travel perks

Flexible work model

Career development resources

Qualifications

• Proficient in English and Korean.
• Diploma or University Degree in a related field or equivalent experience.
• Experience in customer service-oriented industry is preferred.
• Experience in the hotel or travel industry is a plus.
• Fluent with internet and web-based applications.

Responsibilities

• Provide inbound and outbound support to hotel and property partners.
• Manage accurate responses and promote excellent partner relations.
• Respond to inquiries in inventory management and data entry.
• Call partners to resolve current and future issues.
• Research and analyze data to resolve customer issues.

Skills

Proficiency in English

Korean language skills

Customer service experience

Attention to detail

Problem resolution

Education

Diploma or University Degree in related field

Tools

Microsoft Office

Call center support programs

Job description

A global travel company is seeking a Lodging Partner Associate to provide support to hotel and property partners, focusing on enhancing the partner experience. Key responsibilities include responding to inquiries, maintaining partner relations, and problem-solving through various communication channels. Applicants should have proficiency in English and Korean, a diploma or relevant degree, and ideally some experience in customer service or the travel industry. This role offers the chance to thrive in a dynamic team environment with a commitment to inclusivity.