Korean-Speaking Customer Service Specialist in Finance

EBC Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider in Kuala Lumpur is seeking a Customer Service Executive to deliver exceptional support to clients. Responsibilities include handling customer inquiries through various channels and maintaining accurate records. The ideal candidate should have a Secondary School certificate, be fluent in Korean and English, and possess excellent communication skills. This role offers an opportunity to work in a dynamic team within the financial industry.

Qualifications

• 1-2 years working experience in Customer Service, preferably in Financial/Forex.
• A genuine interest in financial markets and client services.
• Able to start within a short notice period.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Resolve client issues and answer queries regarding products.
• Record and update customer data and relevant information.

Skills

Fluent in Korean

Fluent in English

Excellent communication skills

Interpersonal skills

Proficient in Microsoft Office

Education

Secondary School / SPM certificate

Job description

A global financial services provider in Kuala Lumpur is seeking a Customer Service Executive to deliver exceptional support to clients. Responsibilities include handling customer inquiries through various channels and maintaining accurate records. The ideal candidate should have a Secondary School certificate, be fluent in Korean and English, and possess excellent communication skills. This role offers an opportunity to work in a dynamic team within the financial industry.